Frequently Asked Cable Questions
How do I setup my TV?
Why
is my Cable TV is not working?
Why do I see regular air channels like 2, 8, 13,
14, 20, 26, 39, etc?
Why
do I see only channels 2 to 13?
Why don't I see all the cable channels?
Why is one of the channels scrambled or displays a
number to call?
Why is the
reception fuzzy?
Why are there diagonal lines moving across the
screen?
Why
can't I see the HBO channel?
How do I setup my TV?
Your TV must first
be connected to the cable TV outlet in your room
using a standard coaxial cable. RLH does NOT
supply this cable. TV's that are not cable-ready
may be able to receive channels 13 and below. You
will need a cable-ready TV (or cable-ready VCR or
cable converter) to properly use this service.
Once everything is
properly wired and plugged in, the TV must be
setup for cable TV reception. This is usually
done with a switch on the back of the TV, through
a button on the TV or remote, or though on-screen
programming. Different brands use different
wording. You want to look for Cable, Standard,
STD, HRC, IRC, Air, or Antenna. If you
see one of these words, you want to make your TV
is NOT on Air or Antenna, but on Cable or Standard
(STD).
Once your TV is
setup for cable reception, you should auto-program
your TV. This will program all the channels for
your TV.
If you are using a
VCR, it should be setup in a similar fashion. The
TV should be set to channel 3 or 4 to interface
with your VCR or cable converter properly.
Please refer to
your owner's manual of your TV, VCR, or cable
converter on how to do this.
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Why is my Cable TV not working?
Make sure your TV is connected
to the cable outlet and that the cord you are
using is securely attached.
Program your TV for cable reception.
Is your TV cable ready? Just checking!
If you are using a VCR, make sure that you have it
wired properly. Program your VCR for cable
reception.
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Why do I see regular air channels like 2, 8, 13,
14, 20, 26, 39, etc?
Your TV is set up to receive the
air channels. Program it to receive cable.
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Why
do I see only channels 2 to 13?
Your TV can pick up these
channels if it is not set up. Program your TV for
cable reception to see the other channels.
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Why don't I see all the cable channels?
Dial in a channel that is not
showing up. If it works, your TV needs to be auto
programmed to memorize all the working channels.
If a few channels still do not work, and other
people on your floor have the same problem, our
cable equipment may need repair.
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Why is one of the channels scrambled or displays a
number to call?
We may have to call our provider
to correct the problem.
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Why is
the reception fuzzy?
This is usually caused by poor
contact from the outlet to your TV. Check you
cord for damage.
If the problem is common on your floor, our cable
equipment may need repair.
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Why are there diagonal lines moving across the
screen?
The equipment on your floor may
need adjusting.
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Why
can't I see the HBO channel?
Did you pay for it? HBO is a
premium channel.
If you did pay for it, the equipment on your floor
may need repair.
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